All dedicated servers are housed in secure, underground, fireproof, climate-controlled data centers. Multiple, high-speed connections ensure that your server is always up and running, and Penta’s network support team is on call around the clock to respond to emergency outages. The sophisticated software we use to monitor your server automatically alerts technicians, so they can address problems immediately whether on-premise or at a remote location.

Hardware

As an HP Privileged Partner, we use the latest tools and technologies available. Using HP server blade technology, we can offer the industry's highest level of blade servers and technologies optimized to address our customers' needs. Server blades can be installed in seconds and are ready for automated provisioning.

We have attempted to eliminate as many single points of failure as possible in our server and network architecture. All servers have a RAID array of hardware protection to eliminate any downtime with a single hard drive failure. We use dual power supplies and all servers are outfitted with a minimum of two network interfaces. When possible we have clustered our servers together or placed them in a Citrix server farm to provide additional redundancy. We recommend to our customers that are hosting mission critical applications that they host a minimum of two servers with us to offer cluster/failover capabilities.

Monitoring

All servers are monitored 24/7/365 and our staff is auto-notified if any problems should occur. We monitor all of the hardware, the entire network, each software application as well as all environmental factors in our data centers. Additionally, we provide our customers with the ability to remotely power cycle their dedicated servers if they are handling administrative tasks through advanced remote console technologies.

Support

We only use equipment from major manufactures. All of our servers are HP Proliant servers and we maintain the highest service contracts for every server.  As a HP Privileged Partner, we have access to high level technicians in case of a software/hardware issue 24 hours a day. Penta is a Microsoft Gold Certified Partner as well as a Microsoft ASP Hosting Partner. Our relationship with Microsoft gives us round the clock emergency support with any of their business products or operating systems.

Network and Connectivity

Penta utilizes connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible. We've also upgraded our entire Data Center cabling to Cat 6A. With data transfer rates of up to 10 Gigabytes per second, Cat 6A cabling allows greater transmission performance and better immunity from external noise, resulting in fewer errors or re-transmissions of lost or corrupted data packets.

We store your data at two geographically separate, mirrored data backup centers with redundant bandwidth, redundant power and an unparalleled level of data security and performance.